NHTSA Complaint #11078804 — 2017 HONDA CR-V

THE VEHICLE DOES NOT HEAT UP WHEN IDLING WHICH MEAN REMOTE START TO CLEAR THE ICE FROM THE WINDSHIELD AND WARM THE CABIN DOES NOT WORK. HONDA TOLD ME IT HAS TO BE DRIVEN TO PRODUCE HEAT. THEY'VE REPLACED THE THERMOSTAT AND FLUSHED THE COOLING SYSTEM. I HAVE TO DRIVE TO WORK DOWN A DECLINE FOR 8 MILES. AFTER 4 MILES THE ENGINE GAUGE BEGINS TO RISE AND THEN BY THE TIME I REACH 8 MILES (BOTTOM OF THE HILL) THE ENGINE TEMPERATURE GAUGE BOTTOMS OUT BACK DOWN TO THE COLD. THE HEAT THAT MAY HAVE STARTED HOW EVER FEEBLE IS NOW ONCE AGAIN COLD. ANY ICE ON THE WINDOWS IS STILL THERE BECAUSE THE WHOLE CAR INSIDE IS STILL COLD. IF IT WASN'T FOR THE HEATED SEATS I'D FREEZE TO DEATH. THE SERVICE MANAGER CAME TO TAKE MY CAR ONE MORNING AND SAW THIS HAPPEN. HE WAS TOLD BY HONDA THE ENGINE DOESN'T PRODUCE HEAT WITH OUT A LOAD ON IT. THIS VEHICLE SHOULD NEVER HAVE BEEN SOLD NORTH OF OHIO. IT IS UNSAFE. I ALSO HAVE A STRONG GASOLINE SMELL IN MY OIL THAT WILL SOON BE TAKEN IN FOR. ALSO, THE SAFETY FEATURES ALL BECOME INACTIVE BECAUSE OF A LITTLE RAIN OR SNOW. THE HONDA DEALER RECALIBRATED THEM BUT IT STILL HAPPENS. THE LACK OF HEAT ON IDLE IS UNACCEPTABLE THOUGH.