NHTSA Complaint #11078705 — 2018 BMW X1

VERY DISAPPOINTING EXPERIENCE. HATCH BACK WITH "KICK" OPEN FEATURE RANDOMLY HITS ME ON THE HEAD WHILE I AM MOVING THINGS AROUND IN THE TRUNK SPACE AS I MOVE SIDE TO SIDE TO REARRANGE ITEMS. AM TOLD I WOULD NEED TO SPEND $250 TO DE-ACTIVATE THE "KICK OPEN" FEATURE. CALLED BMW DIRECT TO COMPLAIN, THEY SAID THERE IS NOTHING THE CAN/WILL DO - IT IS ON ME TO SPEND MONEY NOT TO GET HURT BY THE UNEXPECTED DROPPING OF THE HATCH! SO MUCH FOR HIGHLY ENGINEERED CAR. EITHER THEY SHOULD HAVE A BUTTON YOU COULD PRESS TO LOCK THE HATCH INTO OPEN MODE TO SECURE IT WHILE YOU ARE MANEUVERING IN TRUNK SPACE OR THEY SHOULD HAVE A "DISABLE KICK OPEN" FEATURE OPTION IN THE VEHICLE STATUS SECTION OF THE IN-CAR ELECTRONIC SYSTEM. CLEARLY SOMEONE (INCLUDING ME) CAN/WILL GET HURT AND THEY SHOULD BE REQUIRED TO CHANGE THIS.