NHTSA Complaint #11078671 — 2008 FORD ESCAPE

TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHILE DRIVING 55 MPH, THE STEERING WHEEL JERKED AND THE CONTACT HEARD AN ABNORMAL GRINDING NOISE. THE POWER STEERING FAULT WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO CANDY FORD (403 LANSING ST, CHARLOTTE, MI 48813) AND WAS INFORMED THAT THE RECALL REPAIR WAS PREVIOUSLY COMPLETED IN AUGUST OF 2014. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE RECALL WAS PREVIOUSLY COMPLETED. THE FAILURE MILEAGE WAS 127,825. *TT THE CONSUMER STATED THE PRIMARY DRIVER'S LEFT SHOULDER WAS IN PAIN FROM STEERING. THE MANUAL STEERING HAD TO BE USED FOR A MONTH BEFORE THE VEHICLE COULD BE REPAIRED.*JS