NHTSA Complaint #11078494 — 2010 BMW 335D

BLOWER MOTOR RECALL: MY CAR WAS TAKEN IN BY BMW THE BEGINNING OF FEBRUARY FOR THE RECALL, OR SO I THOUGHT. THE PERSON I TALKED TO IN THE SERVICE DEPARTMENT ALERTED ME THAT THERE WAS A RECALL AND THAT MY CAR WAS UNDER IT. A WEEK OF THEM HAVING IT GOES BY AND THE TECH I TALK TO TELLS ME THAT, NO MY CAR WASNT PART OF IT AND I HAD OTHER ISSUES THAT THEY QUOTED ME FOR BUT COULDNT DIRECTLY SAY HOW THEY CONCLUDED THEY WERE FAULTY, HIS NAME WAS CARLOS UP AT CLASSIC BMW IN WILLOUGHBY HILLS, OH. I THEN TELL THE SA I REFUSE TO TALK TO THAT TECH BECAUSE HE DOESNT SEEM TO HAVE PROPER KNOWLEDGE ON THE CAR ID LIKE TO SPEAK WITH SOMEONE ELSE. THE SA THEN CONFIRMS THAT MY CAR IS UNDER RECALL BUT THEY CANT DO ANYTHING BECAUSE THEY DONT KNOW WHEN THEY WILL BE SERVICING OR GETTING PARTS FOR IT. I ASKED IF THEY COULD CHECK IT TO MAKE SURE ITS NOT A SAFETY ISSUE FOR MINE AND HE TELLS ME THAT BECAUSE THEY WONT KNOW WHEN THEY WILL GET REIMBURSED FOR THE LABOR JUST TO LOOK AT IT, THAT THEY COULDNT DO ANYTHING. THEY LET ME DRIVE MY CAR OFF THE LOT WITH AN SES LIGHT ON, NOT CHECKING MY RECALL, MY BLOWER MOTOR FAN DOESNT EVEN WORK PROPERLY. NOT TO MENTION THAT THEY TOLD ME MY ALTERNATOR AND BATTERY WERE BAD AND COULDNT RUN DIAGNOSTICS OR ANYTHING ON IT. I BASICALLY DROVE OFF THEIR LOT THINKING THEY DIDNT DO ANY KIND OF INSPECTION ON THE CAR. THEY WANTED ME TO PAY 2000 JUST TO START ON WHAT WAS WRONG. I JUST GOT THIS CAR 1 YEAR AGO AND HAVENT HAD ANYTHING WRONG UNTIL THIS MONTH WHERE EVERYTHING SEEMS TO BE GOING WRONG SAFETY WISE. LIMP MODE, LIMIT DRIVING, DRIVE MODERATELY, CHARGE MALFUNCTION, SENSORS LIGHTING LIKE A CHRISTMAS TREE. I NEVER RECEIVED LETTERS ABOUT A RECALL. ANY REPLY WOULD BE MUCH APPRECIATED. THANK YOU, JORDAN