NHTSA Complaint #11076836 — 2016 CHEVROLET TRAVERSE ELECTRICAL SYSTEM

Complaint Details

ODI Number	11076836
Vehicle	2016 CHEVROLET TRAVERSE
Component	ELECTRICAL SYSTEM
Date of Incident	September 15, 2016
Date Filed	March 8, 2018
Mileage	200 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

TL* THE CONTACT OWNS A 2016 CHEVROLET TRAVERSE. WHILE DRIVING 15-20 MPH, THE VEHICLE STALLED WITHOUT WARNING. ADDITIONALLY, ON SEVERAL OCCASIONS, THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE CONTACT STATED THAT IT TOOK SEVERAL ATTEMPTS TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO SERRA CHEVROLET (28111 TELEGRAPH RD, SOUTHFIELD, MI 48034, (866) 722-6987) WHERE IT WAS DIAGNOSED THAT THE IGNITION KEY FAILED. THE CONTACT WAS PROVIDED NEW KEYS AND THE IGNITION WAS REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200.

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