NHTSA Complaint #11076348 — 2011 FORD ESCAPE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11076348
Vehicle	2011 FORD ESCAPE
Component	ENGINE
Date of Incident	September 23, 2017
Date Filed	March 5, 2018
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

I DON'T REMEMBER EXACTLY WHEN THE PROBLEM ACCURED, JUST ONE DAY THE CHECK ENGINE LIGHT CAME ON. TOOK IT TO A MECHANIC AND THEY SAID IT MIGHT BE THE FUEL FLAP. AS TIME WENT ON NOTHING SEEMED TO NOT BE WORKING. TOOK IT TO A MECHANIC TODAY AND TURNS OUT THE ENGINE MOUNTING BRACKET IS CRACKED. CALL FORD AND TEY WANT ME TO PAY OUT OF POCKET. PROBLEM IS THIS IS A MANUFACTURER PROBLEM NOT SOMETHING I HAVE DONE. NOTLIKE THEYVE EVER HONORED A WARRENTY IN THE PAST WITH ME ANY WAY. TO THEM ITS ALWAYS USER ERROR EVEN WHEN THE VEHICLE IS MORE DAMAGED THAN I LEFT IT WITH THEM.

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