NHTSA Complaint #11075845 — 2007 HONDA ODYSSEY

ON OCTOBER 16, 2013, MY HONDA ACCELERATED AT A FAST SPEED UP MY DRIVEWAY AND CAUSED $6,178.37 IN REPAIR COSTS AND SLAMMED INTO MY FRONT PORCH. THE BRAKES DID NOT WORK TO STOP THE CAR. WE IMMEDIATELY INFORMED HONDA AND OUR INSURANCE CARRIER OF THE ACCIDENT, AND THE CAR WAS TOWED TO HONDA IN OLD BRIDGE, NJ, AS IT COULD NOT BE DRIVEN DUE TO DAMAGE. ON 11/15/2013, SEE CLAIMS SUMMARY, HONDA COULD NOT DETERMINE IF THIS AN ACCELERATION ISSUE. THEY NEVER INFORMED US OF WHAT THE ISSUE WAS. HONDA DID NOT PROVIDE ME WITH A RENTAL CAR, SO I HAD TO RENT A CAR FROM 10/21/13 TO 11/26/13, WHICH I PAID $603.96 OUT OF POCKET (RECEIPTS ENCLOSED). THE AMOUNT OF TIME HONDA WAS WAY TOO LONG FIX MY CAR AND I HAD PAY ADDITIONAL RENTAL COSTS DUE TO THEIR UNREASONABLE DELAY. SHORTLY, AFTER HONDA REPAIRED MY CAR, I RECEIVED A RECALL NOTICE THAT THE BRAKES WERE RECALLED. REALLY? THIS IS WHY MY CAR WOULD NOT STOP. THERE HAVE BEEN SEVERAL RECALLS ON MY HONDA. A YEAR AFTER PURCHASE, THE ENGINE BROKE DOWN. I WROTE TO NJ ATTORNEY GENERAL, WHO WROTE BACK AND ASKED THAT I WRITE TO YOU. I AM ALSO ATTACHING PICTURES OF THE ACCIDENT. THERE ARE TIRE MARKS IN THE DRIVEWAY DUE TO THE HIGH SPEED OF THE ACCELERATION. PHOTOS FLUIDS RUNNING DOWN MY DRIVEWAY, AND THE DAMAGED FRONT END. I HAVE ALSO ENCLOSED NJ MANUFACTURER'S, COPY OF THE CLAIM SUMMARY DATED 11/15/13. THIS MATTER IS VERY UPSETTING TO ME AND THE WAY IT WAS HANDLED BY HONDA. MY HUSBAND, ALSO PURCHASED A NEW PILOT, AND MY HONDA WERE BOTH PURCHASED NEW AT THE SAME HONDA. I KNOW THERE ARE ACCELERATION ISSUES WITH THIS HONDA AND THIS WAS AN ACCELERATION ISSUE AND A MECHANICAL ISSUE ON THE FAULT OF THE BRAKES I AM REQUESTING TO BE REIMBURSED FOR THE CAR RENTAL, INSURANCE DEDUCTIBLE AND A REFUND OF THE COST I PAID FOR THE HONDA IN THE AMOUNT OF $28,931.46. MY CAR HAS NEVER DRIVEN THE SAME SINCE THE ACCIDENT.