NHTSA Complaint #11412862 — 2007 HONDA ODYSSEY

TIRES PRURCHASED FROM WALMART 10/6/18 WERE INSTALLED IMPROPERLY AND THEY CHANGED THE MANUFACTURES CALIBRATION. THE TPMS LIGHT CAME ON, I RETURNED THE VAN TO WALMART; THEY NEVER FIXED THE PROBLEM AND I MADE FIVE VISITS. THE MANAGER DID NOT KNOW WHAT A TPMS SENSOR WAS; DID NOT HAVE ANY IN THE SHOP. I FREQUENTLY HAD THE AIR PRESSURE IN THE TIRE CHECKS. TWO WEEKS AGO, DRIVING THE VAN THE TIRES SEEMED TO BE WOBBLY, I HAD THE AIR PRESSURE CHECKED AGAIN AND AGAIN. ON APRIL 15, 2021, I FILED A COMPLAINT WITH WALMART AT THE MAIN OFFICE AND TOOK THE SUV TO THE HAMMOND, INDIANA CAR CENTER. AFTER HAGGLING WITH THE STAFF FO OVER 4 HOURS, THEY REPLACED THE TWO TIRE. THE PROBLEM OF THE WOBBLING TIRES HAD NOT BEEN SOLVED. ONLY THE WOBBLING WAS LESS NOTICEABLE. I MADE OVER 20 TELEPHONE CALLS TO THE CAR CENTER WITHOUT THE PHONE BEING ANSWERED. TODAY I FILED ANOTHER COMPLAINT WITH WALMART HEADQUARTERS.MARTHA, THE PERSON THAT TOOK THE COMPLAINT STATED THAT I WOULD BE CONTACTED BY THE CAR CENTER. THIS CENTER SHOULD BE CLOSED; LIVES ARE AT STACK AND THE WORKERS ARE RUDE AND ARE NOT FOLLOWING THE TREAD ACT. I NEVER EXPERIENCED THE TPMS COMING ON UNTIL WALMART REPLACED MY TIRES. MY MECHANIC DRIVE THE SUV AND HIS OBSERVATION WAS "THE FRONT TIRES ARE OUT OF ROUND BY 1/4 INCH AND INNER SIDE WALL BULGING". HIS FIRST OBSERVATION WAS IN OCTOBER 2018, SHORTLY AFTER WALMART INSTALLED THE TIRES. ON 4/15/21, I CONTACTED GOODYEAR AND THEY GAVE NO INFORMATION ON TPMS . I DO NOT FEEL SAFE DRIVING THIS SUV AD I BELIEVE THAT WALMART IS VIOLATING THE TREAD ACT. THEY RELUCTANTLY REPLACED THE TIRES, BUT EVEN WORSE THE TPMS LIGHT IS STILL ON. THERE WERE NO NOTIFICATIONS POSTED ON THE WALLS IN THAT CAR CENTER. IN ADDITION, MY SON RECENTLY PURCHASED TIRES FOR HIS SUV FROM THIS SAME WALMART HE WAS NOT GIVEN ANY INFORMATION ABOUT TPMS SENSORS AND NONE WERE INSTALLED.