NHTSA Complaint #11075744 — 2017 HONDA CR-V

I PURCHASED A 2018 HONDA CRV FROM A LOCAL HONDA DEALER, HERB CHAMBERS HONDA BURLINGTON, LAST FALL. THE CAR HAD PERFORMED VERY RELIABLY UNTIL JANUARY 24, WHEN, WHILE DRIVING ON THE INTERSTATE OUTSIDE OF BOSTON THE HOOD OF THE CAR OPENED AND SMASHED INTO THE WINDSHIELD. I WAS ABLE TO PULL OFF THE ROAD SAFELY IN ORDER TO INSPECT THE CAR. THE CAR SUSTAINED DAMAGE TO THE HOOD AND FENDERS. OVER THE COURSE OF MY OWNERSHIP ' I NEVER OPENED THE HOOD NOR DID I EVER HEAR OR NOTICE ANY RATTLING. I BROUGHT THE CRV IMMEDIATELY TO THE LOCAL HONDA DEALER (HERB CHAMBERS) FOR REPAIR, WHICH I ASSUMED WOULD BE COVERED UNDER WARRANTY. I ALSO REQUESTED ALTERNATIVE TRANSPORTATION SINCE I HAVE A COMMUTE IN EXCESS OF 20 MILES. HOWEVER, SINCE THEY COULD NOT IDENTIFY A DEFECT TO A PART IT WAS NOT COVERED AND BY IMPLICATION MY FAULT AND I WOULD HAVE TO FIND MY OWN TRANSPORTATION. I CONTACTED THE DEALER I PURCHASE THE CRV FROM AND THE GENERAL MANAGER INDICATED THAT IT WAS NOT A DEALERSHIP ISSUE AND THAT I SHOULD CONTACT HONDA AMERICA CUSTOMER SERVICE. I DID CONTACT THEM AND THEY WERE ABLE TO PROVIDE ME A 3 DAY CAR RENTAL ' WHICH WAS NOT ADEQUATE SINCE I AM EXPECTING TO BE WITHOUT A CAR FOR OVER 3 WEEKS. EVERYONE I HAVE DEALT WITH FROM HONDA HAS BEEN KIND AND COURTEOUS. HOWEVER, IN EACH AND EVERY CONTACT THEY HAVE INDICATED THAT WITHOUT A VISIBLE DEFECT, IT IS NOT HONDA'S PROBLEM. IN NOT ONE CONVERSATION, DID ANYONE ASK WHAT HAPPENED OR OFFERED TO INVESTIGATE THE CAUSE. PLEASE LET ME KNOW IF YOU HAVE ANY QUESTIONS. JOHN