NHTSA Complaint #11075612 — 2017 JEEP GRAND CHEROKEE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11075612
Vehicle	2017 JEEP GRAND CHEROKEE
Component	STEERING
Date of Incident	February 20, 2018
Date Filed	March 1, 2018
Mileage	9,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

WHILE DRIVING THE STEERING WHEEL LOCKS AND CAN NOT BE TURNED. THIS HAS HAPPENED A DOZEN TIMES AND EACH TIME WE WERE ONLY NARROWLY ABLE TO AVOID AN ACCIDENT. THIS HAS HAPPENED WHILE DRIVING IN A PARKING GARAGE, ONE SIDE ROADS, MAIN ROADS AND ON THE HIGHWAY. I BELIEVE THIS HAS SOMETHING TO DO WITH THE LANE DEPARTURE SENSOR. THE CAR HAS APPROXIMATELY 14K MILES ON IT AND IT HAS BEEN RETURNED TO THE DEALER FOR REPAIR 5 TIMES. THE DEALER HAS BEEN UNABLE TO RESOLVE THE ISSUE. THERE ARE PAGES OF ERROR CODES THAT HAVE BEEN GENERATED BUT NONE HAVE BEEN HELPFUL IN RESOLVING THE ISSUE. THE VEHICLE IS UNSAFE TO DRIVE.

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