NHTSA Complaint #11075509 — 2010 SUBARU OUTBACK

IN MARCH 2013 AN AUTHORIZED SUBARU SERVICE DEPARTMENT NOTED THERE WAS A RECALL (49 CFR PART 573.6) FOR PUDDLE LIGHTS ON MY CAR AND ORDERED THE PARTS. THIS IS NOTED IN MY FILE AT THE SERVICE DEPARTMENT. THEY WERE GOING TO CALL ME WHEN THE PARTS CAME IN. THAT DID NOT HAPPEN. NOW MY PUDDLE LIGHTS HAVE FAILED AND THE SHORT MAKES IT SO MANY MORE FEATURES IN MY CAR DO NOT WORK (INTERIOR LIGHTS, GAUGES AND KEY FOB (CURRENTLY USE THE SAME FUSE). FOR SOME REASON MY VIN DOES NOT SHOW ON THE RECALL LOOK UP, BUT IT FITS THE VIN RANGE AS WELL AS MAKE, MODEL AND YEAR. IS IT POSSIBLE THAT SUBARU CAN SKIRT THE RECALL, IF THE PUDDLE LIGHTS WERE INSTALLED AT THE DEALERSHIP AT TIME OF PURCHASE AND NOT AT THE FACTORY (SAME PART, AUTHORIZED SERVICE DEPARTMENT, NEW CAR)? THIS APPEARS TO BE THE CASE.TO DATE, SUBARU USA HAS OFFERED TO PAY HALF THE COST THE REPAIR ($881) IN THE INTEREST OF 'CUSTOMER SATISFACTION' AND NOT PER THE RECALL (SR1-30211430901). MY LOCAL MICHAEL'S SUBARU IN BELLEVUE WASHINGTON (SERVICE ADVISOR [XXX]) HAS NOT OFFERED ANYTHING AND HAD MADE FEW EFFORTS, IF ANY, TO CONTACT ME WITH STATUS. I FEEL THE BELLEVUE SERVICE DEPARTMENT DROPPED THE BALL 5 YEARS AGO WHEN IT WOULD GAVE BEEN EASIER TO ADDRESS (NEW RECALL AND NEWER CAR - 67,000 MILES). THE PROBLEM WAS FIRST NOTED IN DECEMBER 2017 WHEN THE KEY FOB STOPPED WORKING. THAT WAS TRACKED TO A SHORT IN ONE OF THE PUDDLE LIGHTS. I AM TRYING TO UNDERSTAND IF THIS PART SHOULD BE COVERED BY A RECALL AND IF THIS MIGHT ALSO BE RELATED TO THE MAGNUSON-MOSS WARRANTY ACT EVEN THOUGH THUS A A RECALL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR