NHTSA Complaint #11365658 — 2010 SUBARU OUTBACK

EXTERIOR LIGHTING issue reported to NHTSA

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Complaint Details

ODI Number	11365658
Vehicle	2010 SUBARU OUTBACK
Component	EXTERIOR LIGHTING
Date of Incident	October 21, 2020
Date Filed	October 21, 2020
Mileage	151,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

I HAVE OWNED THIS VEHICLE FOR ABOUT 4 YEARS NOW AND HAVE HAD TO REPLACE MY HEADLIGHTS EVERY 2 TO 3 MONTHS.. SOMETHING IS DEFINITELY WRONG. MY HEADLIGHTS ALWAYS JUST GO OUT ESPECIALLY WHEN I'M DRIVING HOME MY HEADLIGHTS WILL JUST BURN OUT AND IT LEAVES ME TRYING TO NAVIGATE HOME IN THE DARK. WHEN I GO TO MY SUBARU DEALER THEY OFFER ME NO SOLUTION. I ASK IF THERE IS SOMETHING WRONG WITH MY CAR THAT MAKES THIS HAPPEN AND THEY TELL ME NOTHING IS WRONG AND THEN CHARGE ME $60+ TO CHANGE THESE HEADLIGHT BULBS. THIS IS UNSAFE AND IT IS EXTREMELY COSTLY. ESPECIALLY SINCE THIS VEHICLE HAS TO BE PUT IN THE SHOP WHEN THE BULBS NEED TO BE CHANGED DUE TO THE WEIRD DESIGN THEY USED. THE DATE FOR THE INCIDENT HAPPENED IS ONLY THE MOST RECENT. THIS HAS HAPPENED EVERY 2 TO 3 MONTHS SINCE THE OWNERSHIP OF THE VEHICLE.

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