NHTSA Complaint #11075381 — 2012 SUBARU OUTBACK

IN APRIL OF 2017, THE TRANSMISSION COMPLETELY AND SUDDENLY FAILED WHILE TRAVELING ON I 35 SOUTHBOUND IN IOWA. (WE WERE TRAVELING AROUND 60 MILES AN HOUR WHEN THE TRANSMISSION FAILED) WE HAD IT TOWED TO CLOSEST SUBARU DEALER, WHO THEN DENIED THE WARRANTY. WE WERE AT APPROXIMATELY 59,000 MILES AND 2 MONTHS SHY OF THE ORIGINAL TRANSMISSION WARRANTY. EVEN AFTER THEY SENT OUT LETTERS LESS THAN 2 MONTHS LATER EXTENDING THE WARRANTY ON THE TRANSMISSION TO 100,000 MILES THEY HAVE CONTINUED TO DENY THE WARRANTY AND HAVE CONTINUED TO BLAME THE 3RD PARTY WHO PERFORMED AN OIL CHANGE ON THE CAR. THE PARTY THAT PERFORMED THE OIL CHANGE IS A WELL ESTABLISHED ASE CERTIFIED COMPANY. THEY ONLY PERFORMED AN OIL CHANGE AND TIRE SERVICE THEY DID NOTHING WITH THE TRANSMISSION. THEIR REFUSAL HAS DRAGGED ON FOR ALMOST A YEAR STRAINING OUR FINANCES. WE ARE STILL IN THE PROCESS OF LITIGATION THROUGH OUR ATTORNEY. AS A CONSUMER WE FEEL OUTMATCHED. IT IS INCREDIBLY FRUSTRATING ESPECIALLY SINCE THEY HAVE ADMITTED THAT THEY HAVE A TRANSMISSION PROBLEM. YET THEY STILL REFUSE TO FIX OR SOLVE THE PROBLEM IN ANYWAY AND HAVE HIRED A PARTNER AT AN EXPENSIVE LAW FIRM TO CONTINUE TO DENY THE WARRANTY. HOW IS THE AVERAGE CONSUMER SUPPOSED TO HANDLE THIS TYPE OF SITUATION? I HAVE READ IN FORBES MAGAZINE THAT CONSUMER GROUPS AND YOUR ORGANIZATION ARE AWARE OF THIS PROBLEM BUT I WANTED TO MAKE YOU FURTHER AWARE THAT EVEN THOUGH THEY HAVE ADMITTED THE PROBLEM THEY STILL CONTINUE TO MAKE IT A PROBLEM FOR THE CONSUMER. THANK YOU