NHTSA Complaint #11075227 — 2010 TOYOTA COROLLA

TAKATA RECALL THIS REMEDY HAS NOT YET BEEN PERFORMED AFTER CONTACTING THE TOYOTA CUSTOMER EXPERIENCE CENTER AND BURNSVILLE (MN) TOYOTA SERVICE CENTER DIRECTLY 3 TIMES. I CONTACTED THE CUSTOMER SERVICE CENTER WHEN I FIRST RECEIVED THE LETTER ON 02/12, SPOKE TO PAM , AFTER SHE SPOKE WITH THE SERVICE CENTER, ADVISED ME THE PARTS WOULD BE ORDERED IN 2-3 DAYS. ON 02/21 I CALLED THEM AGAIN AND THE REP STATED THE PARTS WERE NEVER ORDERED, SO SHE PUT IN A REQUEST AND ADVISED ME TO WAIT A COUPLE OF DAYS. I CALLED ON 02/26 DIRECTLY TO BURNSVILLE TOYOTA, SARAH SAID THE PARTS WERE NEVER ORDERED AND SHE WOULD "PUSH IT THROUGH" DURING OUR PHONE CALL. THIS IS UNACCEPTABLE DUE TO THE FACT I FEEL THAT I'VE BEEN FAILED THIS REMEDY WITHIN A REASONABLE TIME. I'M WAITING TO GET MY OIL CHANGE DONE SAME DAY. I FEEL I HAVE BEEN NEGLECTED AND THIS NOTICE WAS TO INFORM ME OF AN IMPORTANT RECALL THAT COULD CAUSE SERIOUS INJURY OR DEATH TO PASSENGERS. PLEASE ADVISE AS SOON AS POSSIBLE.