NHTSA Complaint #11075117 — 2010 HARLEY-DAVIDSON FLHTK

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	11075117
Vehicle	2010 HARLEY-DAVIDSON FLHTK
Component	SERVICE BRAKES
Date of Incident	January 14, 2018
Date Filed	February 26, 2018
Mileage	23,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

AS I WAS RIDING FROM MY HOUSE TOWARDS AN INTERSECTION, MY REAR BRAKE PEDAL SUDDENLY BECAME STIFF AND UNABLE TO PUSH OR APPLY REAR BRAKE. I TOOK IT TO A LOCAL HARLEY DEALERSHIP AND THEY TOLD ME ABOUT A RECALL FOR A BRAKE FLUID FLUSH FREE OF CHARGE. HOWEVER, THEY COULD NOT FLUSH MY BRAKE FLUID UNTIL I BOUGHT A NEW ABS HCU, WHICH WAS $377.00 FOR THE PART AND $773.00 TOTAL INSTALLED. THE DEALER CALLED HARLEY CORPORATE AND TRIED TO GET THEM TO PAY FOR THE NEW ABS HCU SINCE IT ONLY WENT BAD BECAUSE OF THE BRAKE FLUID ISSUES UNDER THE RECALL. HARLEY REFUSED. IT DOES NOT MAKE SENSE TO ME ON WHY I SHOULD HAVE TO PAY FOR A PART AND INSTALL WHEN IT WENT BAD AS A RESULT OF RECALLED BRAKE FLUID. APPARENTLY, MY LOCAL DEALERSHIP AGREED WITH ME.

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