NHTSA Complaint #11074892 — 2014 HYUNDAI EQUUS

THE PASSENGER SIDE DOORS OF THIS CAR HAVE AN INTERMITTENT PROBLEM WHERE THEY WILL NOT OPEN, THIS HAS OCCURRED WHEN THE CAR IS PARKED. THE DOORS ARE UNLOCKED YET WHEN PULLING ON THE DOOR HANDLE OF THE EFFECTED DOORS THE DOORS DO NOT OPEN AND APPEAR TO BE LOCKED HOWEVER THEY ARE NOT. THIS AFFECTS THE PASSENGER SIDE FRONT AND REAR DOORS BUT THE PROBLEM IS INTERMITTENT . THE SAME DOORS WHEN TRYING TO CLOSE THEM BOUNCE RIGHT BACK OPEN THE WILL NOT LATCH; EVENTUALLY THE DOOR WILL CLOSE BUT IT COULD TAKE AN HOUR OF TRYING TO SLAM THE DOOR. THERE MUST BE A PROBLEM WITH SOME SORT OF SENSOR. THIS SEEMS TO BE A SAFETY ISSUE, HOWEVER WHEN I BROUGHT THE CAR TO A HYUNDAI DEALER I WAS TOLD THERE IS NO PROBLEM MAYBE THE DOOR WAS FROZEN. THIS PROBLEM HAS OCCURRED WHEN THE TEMPERATURE IS WELL ABOVE FREEZING AS I EXPLAINED BUT THEY DISMISSED IT.. I CALLED HYUNDAI AND LOGGED A COMPLAINT BUT THEY TOLD ME ITS NOT THEIR PROBLEM GO TO A HYUNDAI DEALER. I AM CONCERNED FOR THE SAFETY OF MY FAMILY USING THIS CAR, IF THERE IS AN ACCIDENT OR EMERGENCY THEY COULD BECOME TRAPPED INSIDE THE CAR; I THINK HYUNDAI SHOULD BE REQUIRED TO INSPECT THE CAR FURTHER. THIS CAR HAS ONLY 21,000 MILES ON IT. I HAVE TAKEN VIDEO OF THE PROBLEM HOWEVER I AM TRYING TO COMPRESS THE VIDEO FILE SO I CAN ATTACH IT