NHTSA Complaint #11074552 — 2012 CHRYSLER 300

I SPOKE WITH THE SERVICE DEPARTMENT AT GANELY CHRYSLER AURORA (FIRST JIM, THEN MAT). I REQUESTED AN APPOINTMENT REGARDING THE ALTERNATE RECALL. JIM STATED THAT SINCE THIS RECALL IS OVER A YEAR OLD, AND THE DEALERSHIP ONLY GETS ONE PART AT A TIME, I WOULD HAVE TO CALL IN A COUPLE OF WEEKS TO SEE IF THEY ARE ABLE TO REPAIR MY VEHICLE. I CALLED ANOTHER DEALERSHIP AND WAS TOLD THAT I WOULD ACTUALLY HAVE TO BRING THE VEHICLE IN SO THEY COULD LOOK AT MY PART NUMBER AND ORDER THE PART IF THEY DO NOT ALREADY HAVE IT ON HAND. SINCE THIS WAS NOT WHAT JIM STATED I CALLED GANELY AURORA BACK AND SPOKE TO MAT. MAT CONFIRMED WHAT THEY OTHER DEALERSHIP TOLD ME AND SAID THAT HE DID NOT KNOW WHY JIM TOLD ME TO CALL BACK IN A COUPLE OF WEEKS. AN ELECTRICAL ISSUE COULD BE VERY DANGEROUS AND DEALERSHIPS SHOULD NOT GIVE CUSTOMERS THE RUN-A-ROUND OR KNOWINGLY PROVIDE INCORRECT INFORMATION.