NHTSA Complaint #11074538 — 2013 DODGE JOURNEY

MY BATTERY DIED AT YEAR AND A HALF, OF 3 YEAR WARRANTY. AFTER GOING SEVERAL ROUNDS AND UP TO MANAGER, THEY REPLACED THE DEFECTIVE BATTERY. I HAD RCVD INFO ON RECALL T47, W/AIRBAGS AND STEERING WIRING ISSUE, SO HAD THAT TAKEN CARE OF ALSO. I P/U JOURNEY, ON MY WAY HM THE ESC LIGHT KEPT COMING ON AND BRAKES WOULD LOCK UP, CAR WOULD PULL TO THE LEFT AND ALOT OF RATTLING UNDER THE FRONT END, PULLING ME INTO OTHER LANE. IT WAS DRY, NO RAIN ON A STRAIGHT ROAD. CALLED HAD TO WAIT 4 DAYS TO TAKE BACK IN, TOLD THEY FORGOT TO RE-INITIALIZE ABS SYSTEM AND THAT THE BATTERY BEING DISCONNECTED CAUSED ISSUE, I ASKED WHY IT DIDN'T HAPPEN AFTER 1ST BATTERY WAS REPLACED, THEY DIDN'T KNOW. ON MY WAY HOME, THE ISSUE WAS BACK, TOOK IT BACK TO LHMILLER DODGE, WAS THEN TOLD THAT THEY NEED TO DIAGNOSE, SAYING IT COULD BE CLOCK SPRING/AXLE/DRIVESHAFT/DIFFERENTIAL AND IT WILL COST SEVERAL HUNDREDS JUST TO DIAGNOSE. I ASKED IF THEY COULD REPLACE THE INITIAL RECALLED R16 ESC PART AND WAS TOLD THAT WOULD BE AT MY EXPENSE. I WAS TOLD THAT THEY DID NOT OPEN THE STEERING WHEEL/SHAFT TO HAVE CAUSED THE ISSUE W/CLOCK SPRING DURING T47 REPAIR. THE INSTRUCTIONS ON REPLACEMENT SHOW THAT THEY WOULD HAVE TO OPEN IT AND BE IN DIRECT CONTACT W/CLOCK SPRING. THEY ARE WANTING TO PAY FOR WHAT WAS NOT REPLACED AND WHAT THEY DAMAGED. MY CAR IS STILL HAVING THE ISSUE AND I THINK THEY SHOULD REPLACE THE ESC PART AND CLOCK SPRING AT NO CHARGE. I DON'T HAVE MONEY TO GET A DIAGNOSIS AND THEN HAVE TO PAY ADDITIONAL FOR REPAIR. THE ESC LIGHT COMES ON WHILE I AM IN PARK AND WHILE DRIVING ON STRAIGHT CITY ROADS, IT ENGAGES AND THE VEHICLE STARTS TO SLOW DOWN LIKE IT IS GOING TO STALL AND YOU CANNOT APPLY GAS OR IT PULLS MORE. BEFORE I TOOK IT IN FOR THE WARRANTIED BATTERY AND RECALL, I HAD NO ISSUES WITH THE VEHICLE.