NHTSA Complaint #11074183 — 2008 FORD ESCAPE

TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHILE DRIVING UNKNOWN SPEEDS ON FEBRUARY 19, 2018, THE STEERING WHEEL SHOOK. TWO DAYS LATER, WHILE DRIVING 40 MPH, THE STEERING WHEEL SEIZED AS AN ABNORMAL DINGING NOISE WAS HEARD AND THE WRENCH ICON ILLUMINATED. THE CONTACT CALLED A LOCAL DEALER (DICK EDWARDS AUTO PLAZA, 1825 GOLDENBELT BLVD, JUNCTION CITY, KS 66441) AND LEFT A VOICE MESSAGE BUT THE DEALER FAILED TO RETURN THE PHONE CALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT OFFERED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 166,000. *TT