NHTSA Complaint #11073821 — 2012 HONDA ODYSSEY

TL* THE CONTACT OWNS A 2012 HONDA ODYSSEY. ON SEVERAL OCCASIONS, THE VEHICLE FAILED TO START WITHOUT WARNING. THE VEHICLE WAS TAKEN TO SUSSEX HONDA AT (973) 579-3500 (LOCATED AT 57 HAMPTON HOUSE RD, NEWTON, NJ 07860) WHERE IT WAS DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE BATTERY WAS REPLACED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO PHILLIPSBURG EASTON HONDA (400 COUNTY ROAD 519, PHILLIPSBURG, NJ 08865) WHERE NO DIAGNOSTIC FAILURE CODES WERE FOUND AND THE FAILURE COULD NOT BE DUPLICATED. THE DEALER STATED THAT THE VEHICLE WAS NOT BEING DRIVEN ENOUGH. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHERE THE BATTERY WAS REPLACED A SECOND TIME; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND THE CONTACT WAS PROVIDED CASE NUMBER: 06703538. THE APPROXIMATE FAILURE MILEAGE WAS 13,000.