NHTSA Complaint #11073744 — 2014 TOYOTA COROLLA

THE DISPLAY SCREEN FOR THE RADIO, NAVIGATION, MAINTENANCE REMINDERS, HANDS FREE PHONE USE, BACK-UP CAMERA, ETC. SUDDENLY STOPPED WORKING WHEN STARTED MY CAR. THE SCREEN ONLY SHOWS AN ICON WITH A STATUS BAR THAT MAKES IT APPEAR THAT THE COMPUTER THAT OPERATES THIS SYSTEM IS TRYING TO RESTART. THE SCREEN ITS SELF WORKS, BUT THE COMPUTER WON'T BOOT-UP. THIS IS DISTRACTING WHILE DRIVING, AND PREVENTS THE USE OF ALL THE SAFETY FEATURES THAT RELY ON IT'S FUNCTION. I HAVE DONE EXTENSIVE READING ON THE INTERNET AND HAVE FOUND THAT THIS IS A COMMON PROBLEM IN 2014-2016 TOYOTA VEHICLES THAT HAVE THE PREMIUM ENTUNE SYSTEM WITH NAVIGATION. THEY ADMITTEDLY STATE THAT THE FUGITSU COMPONENT IS FAULTY AND THEY HAVE SENSE STARTED USING A PANASONIC UNIT TO AVOID FUTURE PROBLEMS. TOYOTA PRICES THE REPLACEMENT PART AT $3450. THIS IS UNACCEPTABLE, WHEN THEY KNOW THAT THE PROBLEM IS NOT THE FAULT OF THE CAR OWNER, BUT RATHER A FAULTY PART THAT WAS USED DURING THE MANUFACTURE OF THE VEHICLE. ACCORDING TO THE POST OF ONE TOYOTA TECHNICIAN, TOYOTA HAS REPLACED 1 MILLION OF THESE UNITS, BUT UNLESS THE VEHICLE IS STILL UNDER WARRANTY THEY REFUSE TO COVER THE REPAIR COST BECAUSE TOYOTA DOES NOT THINK THIS MALFUNCTION IS A SAFETY ISSUE A RECALL OR WARRANTY EXTENSION HAS NOT BEEN ISSUED. I THINK IT IS A SAFETY ISSUE WHEN THE HANDS-FREE FUNCTION DOES NOT WORK AND THE REVERSE CAMERA DOES NOT WORK. ALSO AN INOPERABLE NAVIGATION SYSTEM COULD BE A SAFETY ISSUE TOO. I HAVE TRIED TO RESET THE RADIO, DO A HARD RESET BY HOLDING THE POWER BUTTON AND DISCONNECTING THE BATTERY. NOTHING WORKS. I CALLED TOYOTA AND THEY QUOTED ME MORE THAN $3600 FOR THE REPAIR. THIS IS UNACCEPTABLE.