NHTSA Complaint #11073210 — 2012 BUICK VERANO

I BOUGHT A 2012, CERTIFIED USED, BUICK VERANO IN DECEMBER 2016. IN THE MANUAL, IT SAYS TO CHANGE THE OIL UNTIL WHEN ONE OF THESE 4 THINGS HAPPEN: I'VE GONE 6500 MILES, IT HAS BEEN 6 MONTHS, THE LIGHT SAYS 25% OIL LIFE REMAINING, OR WHEN THE "CHANGE OIL NOW" LIGHT COMES ON. I CHECKED THE OIL WHENEVER I GOT GAS. I WAS CHECKING OIL LEVELS ABOUT TWICE A MONTH. RIGHT AROUND 3 MONTHS AFTER I GOT THE CAR, IT SAID THAT I HAD 70% OIL LIFE, BUT THE DIPSTICK WAS REGISTERING PRETTY LOW, SO I GOT THE OIL CHANGED. MY MILEAGE AT THE TIME WAS JUST UNDER 42,000. TWO MONTHS LATER, ON MAY 18, 2017, I TOOK MY CAR IN. THE MECHANIC DID A FULL INSPECTION, AND HE TOLD ME THAT MY CAR WAS COMPLETELY OUT OF OIL. I HAD ONLY GONE 2500 MILES SINCE MY LAST OIL CHANGE. THEY DID AN OIL CHANGE AND TOLD ME TO WATCH FOR LEAKS. SEPTEMBER 4, I STOPPED TO GET GAS ON MY WAY HOME FROM A LABOR DAY TRIP. I CHECKED MY OIL, AND THE DIPSTICK REGISTERED NOTHING. NONE OF THE WARNING SIGNS WERE PRESENT. I HAD GONE 4,323 MILES SINCE MY LAST OIL CHANGE, AND THE OIL LIFE MONITOR STILL SAID AROUND 60%. AT THIS POINT, MY OVERALL MILEAGE WAS 48,804. TWO MONTHS LATER, NOVEMBER 2, I WAS GOING ON A SHORT TRIP. I WENT TO GET GAS AND CHECK MY OIL; ONCE AGAIN THE DIPSTICK WAS COMPLETELY EMPTY. I WENT TO THE SAME MECHANIC THAT HAD ORIGINALLY DONE THE FULL INSPECTION ON MAY 18. HE LOOKED INTO IT FURTHER AND TOLD ME ABOUT SERVICE BULLETIN #13-06-01-003H: EXCESSIVE OIL CONSUMPTION. I STARTED AN OIL CONSUMPTION TEST. AT THIS POINT MY MILEAGE WAS 52,462. HERE IS THE TIMELINE FOR MY TEST: NOVEMBER 4: 52,462 - COMPLETE OIL CHANGE NOVEMBER 28: 52,976, 514 MILES, ADDED 2 QUARTS OF OIL DECEMBER 15: 53,957, 981 MILES, ADDED 1 QUART OF OIL JANUARY 22: 54,952, 995 MILES, ADDED 2 QUARTS OF OIL HOW BUICK WON'T PAY TO FIX A PROBLEM THEY KNOW EXISTS THAT COULD CAUSE MORE PROBLEMS DOWN THE ROAD...