NHTSA Complaint #11073149 — 2011 CHEVROLET CRUZE

TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE ATTEMPTING TO MAKE A 3-POINT TURN, THE VEHICLE WAS SHIFTED INTO REVERSE, BUT FAILED TO ENGAGE. THE CONTACT STATED THAT AFTER FOUR ATTEMPTS, THE VEHICLE WAS ABLE TO SHIFT INTO REVERSE, BUT THE VEHICLE FAILED TO ACCELERATE AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. ALSO, A WHISTLING SOUND WAS HEARD COMING FROM THE ENGINE COMPARTMENT. AFTER THE VEHICLE WAS COASTED TO THE SIDE OF THE ROADWAY, TURNED OFF, AND RESTARTED, THE VEHICLE OPERATED CORRECTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO ADVISED THE CONTACT TO TAKE THE VEHICLE TO A CHEVROLET DEALER FOR DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THEY WOULD TOW THE VEHICLE TO WINTER CHEVROLET (3750 CENTURY CT., PITTSBURG, CA 94565). THE DEALER DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 41,000. *TT *TR