NHTSA Complaint #11073129 — 2007 LEXUS ES350

DASHBOARD IS VERY STICKY AND SHINY. A VOLUNTARY WARRANTY SERVICE RECALL WAS ISSUED. THE CONDITION PRODUCES A GLARE ON THE WINDSHIELD WHICH IS VERY DANGEROUS. WARRANTY EXTENSION REIMBURSEMENT OFFER EXPIRED IN MAY 2017. MY CAR HAS BEEN GARAGED FOR 2 1/2 YEARS. RECEIVED SERVICE NOTE AND JUST SET IT ASIDE AS CAR WAS GARAGED. RECENTLY RELICENSED VEHICLE AND IMMEDIATELY ON FIRST BRIGHT DAY WAS REMINDED OF THE ISSUE. LEXUS SAYS OFFER EXPIRED, PERIOD. I CAN CERTAINLY PAY FOR THE REPLACEMENT ($1500). I CONTEND THIS IS AN ONGOING SAFETY ISSUE AND SHOULD HAVE BEEN A RECALL. I CONTEND LEXUS/TOYOTA AVOIDED A SAFETY RECALL BY PREEMPTIVELY ISSUING A SERVICE/WARRANTY NOTICE. HOW MANY ES350'S ARE OUT THERE WITH DANGEROUS GLARE ON THE WINDSHIELD? THIS IS NOT A COSMETIC ISSUE. IT'S A SAFETY ISSUE. NUMBER POL14-03 REPLACEMENT BULLETIN NUMBER: 12-17 NHTSA ITEM NUMBER 10091863 DATE 2015-12-17 COMPONENT STRUCTURE DATE ADDED 2017-02-15 SUMMARY WPB: BACKGROUND: LEXUS HAS RECEIVED REPORTS WHERE SOME VEHICLES MAY EXHIBIT CRACKED AND/ OR STICKY/ MELTING DASHBOARDS AS A RESULT OF HEAT OR HUMIDITY. IN MID-DECEMBER, 2014 LEXUS ANNOUNCED THE REIMBURSEMENT PHASE OF THIS WARRANTY ENHANCEMENT