NHTSA Complaint #11072975 — 2008 FORD ESCAPE

RECALL WAS DONE IN 2014 FOR POWER STEERING ISSUES. WE BROUGHT IT TO OUR LOCAL DEALERSHIP AND WAS TOLD THAT THE RECALL WAS JUST TO UPDATE THE MODULE. AFTER THAT, OUR STEERING WOULD GO OFF AND ON EVERY NOW AND THEN, BUT DIDNT THINK ANYTHING OF IT. ABOUT A MONTH AGO OUR POWER STEERING WENT OUT. I CALLED OUR LOCAL FORD AND TOLD THEM OF THE PROBLEM. I WAS TOLD THAT THERE IS NOTHING THEY CAN DO UNLESS I PAY $120 FOR THEM TO DIAGNOSE THE PROBLEM. AFTER LOOKING UP WHAT THE RECALL ACTUALLY WAS, IT WAS A RECALL REGARDING THE POWER STERLING ITSELF. I CALLED FORD COMPANY AND THEY SAID THAT BECAUSE OUR LOCAL FORD ALREADY SUBMITTED THE MODULE UPDATE, THEN IT WAS UP TO US TO FIX THE PROBLEM. LOOKING AT THE RECALL, SEVERAL PEOPLE POSTED THAT FORD DID THE SAME TO THEM AFTER THE RECALL WAS ISSUED. DEALERSHIPS CLAIMING IT WAS JUST A SOFTWARE UPDATE. THIS IS NOT THE FIRST VEHICLE AND RECALL ISSUE WE HAVE HAD WITH FORD. THEIR WAY OF HANDLING RECALLS THAT COULD POTENTIALLY RESULT IN ACCIDENTS, SHOULD NOT BE TOLERATED. IF SYSTEMS HAVE RECALLS, THEY SHOULD BE REQUIRED TO FIX THE RECALLED PART, NOT PUT A BAND AID ON IT TO SAVE A FEW BUCKS AND GET AWAY WITH IT.