NHTSA Complaint #11072784 — 2008 FORD ESCAPE

I PURCHASED THIS VEHICLE FROM A REPUTABLE USED CAR DEALERSHIP ABOUT 8 MONTHS AGO. ABOUT A WEEK AGO MY POWER STEERENG WENT OUT. I WENT INTO A MECHANIC AND THEY SAID MY TORQUE SENSOR WILL HAVE TO BE REPLACED. I DID SOME RESEARCH ONLINE AND FOUND THAT FORD ISSUED A RECALL FOR MY VEHICLE(AND 1.4 MILLION OTHERS) IN 2014 BECAUSE OF A TORQUE SENSOR FAILURE AND I SIMPLY NEEDED TO BRING THE VEHICLE INTO THE NEAREST FORD DEALERSHIP AND THEY WOULD FIX IT FREE OF CHARGE. WHEN I CALLED TO SCHEDULE AN APPOINTMENT THEY SAID THEY WOULDN'T BE ABLE TO FIX IT BECAUSE THE REPAIR FOR THAT RECALL HAD ALREADY BEEN PERFORMED ON MY VEHICLE, BEFORE I PURCHASED IT. I CALLED FORD'S CORPORATE CUSTOMER SERVICE LINE, AND GOT THE SAME RESPONSE. THIS IS COMPLETELY UNACCEPTABLE, THE EXACT SAME ISSUE IS HAPPENING AGAIN, BUT FORD ISN'T TAKING RESPONSIBILITY. I HAVE FOUND DOZENS OF COMPLAINTS ONLINE OF THE SAME ISSUE HAPPENING TO OTHER CONSUMERS WHERE FORD WILL NOT HONOR THE RECALL. FORD MANUFACTURED A FAULTY AND DANGEROUS PRODUCT AND IS UNWILLING TO CORRECT THEIR MISTAKE.