NHTSA Complaint #11072511 — 2008 DODGE GRAND CARAVAN

THERE WAS A RECALL FOR WIN MODULE ON MY VEHICLE. NHTSA NUMBER 14V-373. I WAS TOLD BY THE DEALER THAT THE PARTS WERE NOT AVAILABLE AND I WOULD BE NOTIFIED WHEN THEY WERE. I TOOK THE VEHICLE TO THE DEALER FOR AN OIL CHANGE AND WHEN IT WAS FINISHED I NOTICED ON THE INVOICE THAT THEY HAD DONE THE RECALL. THE PROBLEM IS THEY COULD NOT HAVE PERFORMED THE RECALL BECAUSE THEY DID NOT HAVE BOTH FOBIKS. I ASKED THE SERVICE MANAGER ABOUT THIS AND AGREED THEY HAD TO REPLACE THE FOBIKS THEN HE STARTED TO DOUBLE TALK AND SAID I WAS BETTER OFF BECAUSE THE NEW FOBIKS DID NOT HAVE ALL THE BUTTONS THAT MINE HAD. I DO NOT BELIEVE THE RECALL WAS COMPLETED! I BELIEVE THIS IS VERY DANGEROUS FOR A DEALER TO TELL A CUSTOMER THAT A RECALL HAS BEEN COMPLETED WHEN IN FACT IT HAS NOT.