NHTSA Complaint #11072446 — 2008 TOYOTA HIGHLANDER

WHILE MY WIFE WAS DRIVING THE VEHICLE STRAIGHT (SHE BELIEVES SHE WAS TRAVELING UNDER 25 MPH AS SHE CAME TO A RED LIGHT) ON A BUSY ROAD THE VEHICLE MADE A BEEPING ALERT SOUND AND THE DISPLAY ROTATED THROUGH THE FOLLOWING MESSAGES: " (!) CHECK BRAKE SYSTEM- HAVE YOUR VEHICLE CHECKED BY A DEALER, BRAKE BRAKE MALFUNCTION- STOP THE VEHICLE IN A SAFE PLACE IMMEDIATELY AND CONTACT DEALER, ABS CHECK ABS- HAVE YOUR VEHICLE CHECKED BY A DEALER, CHECK VSC SYSTEM- HAVE YOUR VEHICLE CHECKED BY A DEALER." LUCKILY SHE WAS WITHIN A MILE OR TWO OF MY HOME AND WAS ABLE TO GET IT THERE SAFELY. SHE TOOK PHOTOS OF THE WARNING LIGHTS WITH HER CELL PHONE. THEY ARE ATTACHED. WE DROVE IT TO A LOCAL TOYOTA DEALERSHIP AND THEY INFORMED US THAT THE ABS ACCUMULATOR/ACTUATOR WAS INTERNALLY LEAKING AND NEEDED TO BE REPLACED. WE DROVE IT HOME WHERE WE PARKED IT FOR SEVERAL WEEKS. IN THE MEANTIME, I CALLED TOYOTA'S CUSTOMER SERVICE AND EXPLAINED THE ISSUE AND THAT I HAD SEEN RECALLS ONLINE FOR THE PREVIOUS TWO YEAR MODELS AND ASKED IF THE REPLACEMENT WOULD BE COVERED ON OUR 2008. THE TOYOTA REPRESENTATIVE AGREED TO SUBMIT INFORMATION TO THE LOCAL DEALER TO COVER $1000.00 OF THE COST AS A WARRANTY SERVICE. THEY INFORMED ME THAT IF THERE WERE MANY COMPLAINTS AND A RECALL ISSUED THAT WE COULD LATER BE REIMBURSED FOR THE REMAINING AMOUNT. I UNDERSTOOD THAT MY INFORMING THEM OF THE ISSUE WOULD BE PASSED ON TO THOSE WHO INVESTIGATE THESE MATTERS TO DETERMINE WHAT WOULD BECOME A RECALL ITEM BUT WE NOW SEE THAT OUR COMPLAINT IS NOT LISTED ON THE NHTSA WEBSITE, THUS THE SLOW REPORTING OF THIS ISSUE. THE REPAIR COST WAS $3273.78 FOR PARTS (AFTER THE $1000.00 ASSISTANCE DISCOUNT) AND $490.50 FOR LABOR, PLUS A $40 ENVIRO FEE AND TAX.