NHTSA Complaint #11072403 — 2012 FORD FUSION

THROTTLE BODY- OUR 2012 FORD FUSION WILL INTERMITTENTLY STALL, WHICH HAS BECOME A HAZARD DRIVING, ESPECIALLY ON THE HIGHWAY. THE WRENCH LIGHT WILL COME ON, BUT ONCE TURNING THE CAR BACK ON, THE LIGHT WILL GO OFF. AFTER A DOZEN OR MORE TIMES, THE CHECK ENGINE LIGHT FINALLY CAME ON AND WE WERE ABLE TO BRING IT TO OUR MECHANIC. HE PULLED THE CODE P2111 (THROTTLE BODY). HE CLEANED OUT THE THROTTLE BECAUSE THAT WHAT HE THOUGHT WOULD FIX IT AND CLEARED THE CODE. THE PROBLEM HAPPENED AGAIN AND WE THEN RESEARCHED ONLINE AND FOUND THAT THIS IS A MAJOR ISSUE WITH FORD OWNERS. HOWEVER, FORD HAS CLAIMED THAT THIS IS NOT A HAZARD SO HAS NOT DECLARED A RECALL, BUT HAS EXTENDED A WARRANTY FOR THE PART. UNFORTUNATELY, SINCE OUR CODE WAS CLEARED OUR FORD DEALERSHIP WILL NOT FIX THIS UNDER WARRANTY EVEN AFTER GIVING THEM THE CODE THAT POPPED UP. THEY HAVE HAD THE CAR FOR DAYS AND HAVE NOT EXPERIENCED IT THEMSELVES SO THEY WILL NOT FIX IT. THE ONLY OPTIONS WE NOW HAVE ARE #1 PAYING OUT OF POCKET OR #2 DRIVING THE CAR HOPING THAT THE CHECK ENGINE COMES BACK ON WHICH FORD HAS SUGGESTED. NEEDLESS TO SAY THIS IS EXTREMELY DANGEROUS AND WE ARE VERY DISAPPOINTED THAT THE ONLY OPTION THEY HAVE FOR US IS TO SEND US AWAY TO HAVE IT STALL AGAIN SO THEY CAN GET THEIR CODE WHEN KNOWING THERE ARE WHAT LOOKS LIKE HUNDREDS OF COMPLAINTS ONLINE. ALSO, SINCE THE CHECK ENGINE LIGHT ONLY CAME ON ONCE, WE WILL PROBABLY HAVE TO EXPERIENCE A DOZEN MORE STALLS FOR IT TO COME ON AGAIN. WE ARE AT A LOSS.