NHTSA Complaint #11072357 — 2012 CHEVROLET CAPTIVA

TL* THE CONTACT OWNS A 2012 CHEVROLET CAPTIVA. WHILE DRIVING 30 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (MARTIN CHEVROLET, 8800 GRATIOT RD, SAGNINAW MI 48609) WHERE IT WAS DIAGNOSED ON DECEMBER 3, 2016 THAT THE TIMING CHAIN NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED ON JANUARY 25, 2018. THE VEHICLE WAS TAKEN BACK TO THE LOCAL DEALER WHERE IT WAS DIAGNOSED THAT THE PISTONS, RINGS, AND WATER PUMP NEEDED TO BE REPLACED. ADDITIONALLY, THE OIL CONSUMPTION TEST WAS COMPLETED ON THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: 8-3844130010. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT UNDER A WARRANTY. THE FAILURE MILEAGE WAS 87,390.