NHTSA Complaint #11072145 — 2008 FORD ESCAPE

THE POWER STEERING FAILED WHILE DRIVING, TOOK TO DEALERSHIP AND THEY TOLD MY DAUGHTER SINCE THE UPDATE WAS DONE IT WOULD COST $800 TO FIX PART. THIS PART SHOULD'VE BEEN COVERED BY THE RECALL, NOW THEY WANT $2000 TO FIX BECAUSE ANOTHER PART IS BAD. THEY SENT MY DAUGHTER A LETTER ABOUT THE STEERING UJOINT JUST TO GET IT IN THE SHOP, THAT'S WHEN THEY DID THEIR UPDATE TO SATISFY YOUR RECALL, NOW SHE LOST POWER STEERING WHILE DRIVING, NOW WON'T HONOR YOUR RECALL. WOULD YOU PUT YOUR CHILD BEHIND THIS STEERING SYSTEM OR LET THEM CHARGE YOUR CHILD FOR THE REPAIRS?