NHTSA Complaint #11071884 — 2017 FORD F-150

MY DRIVERS DOOR DOES NOT "LATCH" WHEN I CLOSE IT. IT APPEARS THIS OCCURS WHEN BELOW FREEZING. I SEE FORUMS ABOUT BEING WET/FREEZING. MINE HAPPENS IN NORMAL COLD/NON WET CONDITIONS AS WELL. THE VEHICLE WAS TOWED TO A LOCAL FORD DEALER FOR SERVICE, THEY TOLD ME THEY DON'T HAVE PARTS COME BACK NEXT WEEK, I DID. THEY SAID THERE'S NO FIX AND THEY MIGHT WANT A WATER TEST. AT THIS POINT I HAVE NO INTENTION OF BEING INCONVENIENCED BY THEIR BLUNDERING AND GUESSING. I TOLD THEM TO CALL ME WHEN THEY HAVE A FIX. I SELL MERCEDES-BENZ PRODUCTS SO I EMPATHIZE WITH RECALLS HOWEVER I AM BEYOND FRUSTRATED THAT I DRIVE TO WORK HOLDING MY DOOR SHUT. I HAVE READ MANY FRUSTRATING SITUATIONS CONCERNING THIS ON THE FORUMS. IT SEEMS THIS HAS BEEN GOING ON SINCE 2015. IT IS DISTURBING THAT FORD CAN'T COME UP WITH A DEPENDABLE SOLUTION IN ALMOST 3 YEARS. MY VEHICLE IS NOT ON THE RECALL LIST BUT I AM HAVING THE PROBLEM. THIS IS TOTALLY UNACCEPTABLE.