NHTSA Complaint #11067268 — 2017 FORD EXPLORER

TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT HEARD AN EXPLOSION COMING FROM THE FRONT PASSENGER SIDE OF THE VEHICLE. THE VEHICLE THEN STALLED WITHOUT WARNING. IN ADDITION, THE FRONT PASSENGER SIDE CONTROL ARM DETACHED, WHICH CAUSED THE PASSENGER TIRE TO EXPLODE. THE VEHICLE WAS TOWED TO A TOWING LOT. THE VEHICLE WAS LATER TAKEN TO PENSKE FORD COLLISION CENTER (8970 LA MESA BLVD, LA MESA, CA 91942, (619) 464-7777) WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THEY WERE NOT RESPONSIBLE FOR THE FAILURE AND ADVISED THE CONTACT TO "WORK IT OUT THE BEST HE COULD". NO FURTHER ASSISTANCE WAS OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 11,000.