NHTSA Complaint #11067147 — 2006 TOYOTA SIENNA

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11067147
Vehicle	2006 TOYOTA SIENNA
Component	STRUCTURE:BODY
Date of Incident	January 1, 2017
Date Filed	February 5, 2018
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

I OWN A 2006 FWD TOYOTA SIENNA. THE DRIVER SIDE DOOR CHECK STRAP WELD IS DEFECTIVE. THERE IS A CRACK IN THE WELD WHICH CAUSES A POPPING NOISE WHEN DOOR IS OPENED AND CLOSED. I ASKED TOYOTA TO LOOK AT IT AND THEY WANTED $140 JUST TO ACCESS PROBLEM. A LOCAL MECHANIC SHOWED ME WHAT THE PROBLEM IS. I DID RESEARCH AND FOUND THAT THIS WAS A KNOWN ISSUE BY TOYOTA. TOYOTA SENT OUT EXTENDED WARRANTIES BUT I NEVER RECEIVED ONE. THEY ALSO GAVE THEIR MECHANICS A (TBS) TECHNICAL SERVICE BULLETIN (NVOO3-07) WHICH I FOUND ONLINE TO MAKE THE REPAIR. I HAVE RECEIVED ALL OTHER EXTENDED WARRANTY LETTERS. UNFORTUNATELY, THE EXTENDED WARRANTY HAS EXPIRED AND NOW I HAVE TO PAY FOR THE REPAIR WHICH WILL COST $470. I'M CONCERNED THE DOOR WILL BREAK OR SWING OUT UNEXPECTEDLY AND HURT SOMEONE.

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