NHTSA Complaint #11066851 — 2016 FORD EDGE

PLEASE ALLOW ME TO QUALIFY THIS DOCUMENTATION BY STATING THAT WE HAVE NOT YET BROUGHT THIS AUTO BACK TO THE DEALER AT THIS TIME. WE PURCHASED THE CAR LESS THAN A YEAR AGO. THE CAR HAS FEWER THAN 3,000 MILES. IN THE PAST WEEK WE ARE SEEING THE ADAPTIVE STEERING WARNING LIGHT COME ON AFTER STARTING AND AS SOON AS PUTTING THE CAR INTO GEAR. THIS HAS OCCURRED 4 TIMES IN THE PAST WEEK. WE HAVE NOT NOTICED ANY DIFFERENCE IN STEERING, THE WHEEL TURNING OFF CENTER, NONE OF THE ISSUES REPORTED BY NUMEROUS OTHER PEOPLE ON THE WEB. BUT I CERTAINLY EXPECT THIS TO HAPPEN AT SOME POINT. MY CONCERN IS HOW MANY REPORTS ARE ON THE WEB FROM OWNERS WHO EXPERIENCE THIS FAULT. AND THE MANY VARIATIONS OF HOW DIFFERENT FORD DEALERS CHOOSE TO MANAGE THE PROBLEM. EVERYTHING FROM REPLACING THE STEERING WHEEL TO THE GOOD OLD "WELL, WE CAN'T REPLICATE THE PROBLEM" BRUSH OFF. ONCE AGAIN, I HAVE NOT YET VISITED MY FORD DEALER BUT EXPECT TO VERY QUICKLY. I HAVE NO IDEA WHAT THEY WILL DO, IF THEY WILL DO ANYTHING, OR HOW LONG IT WILL TAKE. WHAT I DO KNOW IS THE FOLLOWING....... AN ISSUE OF THIS NATURE CONSTITUTES, IN MY MIND, A QUESTIONABLE LEVEL OF SAFETY CONCERN BE IT MILD OR MAJOR. THE OWNER OF THE VEHICLE MUST PAY FOR ADDITIONAL EXPENSES BY MISSING WORK, MAYBE RENTING A CAR, TO HAVE THIS PROBLEM POSSIBLY RESOLVED OR POSSIBLY NOT. AND IN THE INTERIM DRIVE WITH A CONCERN FOR SAFETY. BECAUSE NOT EVERYONE CAN JUST STOP WHAT THEY ARE DOING WHEN THAT LIGHT COMES ON AND DRIVE TO A FORD SERVICE CENTER WHICH, FOR THE MOST PART, IS ONLY OPEN M-F AND USUALLY REQUIRES APPOINTMENTS IN ADVANCE. I AM KEEPING MY FINGERS CROSSED THAT OUR DEALER, WHICH WE BOUGHT TWO NEW 2016 CARS FROM LAST YEAR, WILL BE PRO-ACTIVE IN ADDRESSING THIS PROBLEM ONCE WE CAN BRING THE CAR IN. BUT I BELIEVE THE NHTSA MUST BECOME INVOLVED AND DEMAND THAT FMC DEVELOPS A FIX AND OFFERS A RECALL.