NHTSA Complaint #11066591 — 2012 JEEP PATRIOT

THIS VEHICLE IS A MANUEL TRANSMISSION 2012 JEEP PATRIOT 4X4 PURCHASED IN FEBRUARY 2017 FROM CARMAX WITH A LITTLE LESS THAN 37,000 MILES ON IT. IN LATE DECEMBER 2017 / EARLY JANUARY 2018 I BEGAN TO HEAR/FEEL A 'WHIRRING' SOUND WHEN THE TRANSMISSION WAS ENGAGED, THE SOUND CEASED WHEN THE CLUTCH WAS DEPRESSED. I TOOK IN FOR REPAIR WITH THE CLUTCH BEING REPLACED. THE ISSUE WAS NOT CORRECTED, THE CLUTCH NOT BEING THE ISSUE. WITH A NEW CLUTCH THE PROBLEM WAS THEN DETERMINED AS A INTERNAL TRANSMISSION PROBLEM. A DIAGNOSTIC WAS PERFORMED BY LOCAL DEALER FRED FREDERICK CHRYSLER. THE CONCLUSION WAS A FAILURE/ISSUE OCCURRING IN THE FRONT TRANSMISSION BEARING AREA. I HAVE DRIVEN THIS JEEP LESS THAN 18,000 MILES; IT HAS LESS THAN 55,000 MILES ON IT! TRANSMISSIONS SHOULD NOT BE FAILING AT THIS POINT. THIS IS A KNOWN ISSUE WITH 2012 JEEP PATRIOT'S. AS OF JANUARY 2018 THERE ARE 196 COMPLAINTS WITH MORE THAN HALF, 104, DEALING WITH ENGINE OR POWER TRAIN PROBLEMS, ON JUST THE NHTSA WEBSITE ALONE. FAILURES HAVE OCCURRED WITH AS LITTLE AS 20,000, 26,000, OR 30,000 MILES. MANY ALSO OCCURRING IN THE MILEAGE AREA OF MY VEHICLE (54,500) WITH FAILURES AT 47,000, 50,000. THERE HAVE BEEN NO RECALLS OR INVESTIGATIONS INTO THIS PROBLEM. I FILED A COMPLAINT WITH JEEP / CHRYSLER. I WAS TOLD BY MY CASE MANAGER, 'THERE IS NOTHING WE CAN DO (OR WILL DO) TO HELP YOU'. HE WENT ON TO SAY; 'IT'S A BUSINESS DECISION (BY JEEP / CHRYSLER)' THIS ISSUE NEEDS TO BE ADDRESSED BY JEEP / CHRYSLER, CORRECTED, AND JEEP OWNERS COMPENSATED.