NHTSA Complaint #11066553 — 2017 CHRYSLER PACIFICA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11066553
Vehicle 2017 CHRYSLER PACIFICA
Component ENGINE
Date of Incident
Date Filed
Mileage 1,120 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MI

Consumer Description

I PURCHASED MY 2017 CHRYSLER PACIFICA TOURING L ON 7/22/2017, EVERYTHING WAS GOING GREAT UNTIL MID AUGUST. MY UCONNECT RADIO KEPT FREEZING, THE ENGINE TICKED (STOPPED ITSELF WITHIN A FEW WEEKS), THE TAILGATE GOT STUCK HALF WAY A FEW TIMES TRYING TO AUTOMATICALLY CLOSE. IT'S JUST STOP MIDWAY AND I'LL HAVE TO MANUALLY PUSH IT SHUT CLOSE. WITHIN LATER MONTHS (BEGINNING AROUND OCTOBER) MY BEGAN TO JERK BACK EVERY SO OFTEN (ABOUT TWICE A WEEK) WHILE DRIVING. IT'S HAPPENED AT BOTH HIGH AND LOW SPEEDS SO I'M NOT SURE WHAT THE PROBLEM IS. I'VE TOOK IT TO THE DEALERSHIP SERVICE CENTER MULTIPLE TIMES BUT THEY DON'T HAVE A SOLUTION OR 'FIX' FOR THE PROBLEM. SINCE THEY DON'T HAVE A SOLUTION THEY WON'T DO ANYTHING ABOUT IT. RECENT MONTH (DECEMBER/JANUARY) THE JERKING IS GETTING WORSE. IT'S BEGINNING TO JERK ALMOST EVERYDAY, SOMETIMES MORE THAN THREE TIMES A DAY! I'VE BEEN CONTINUING TO PAY MY LEASE FOR A CAR I'M TERRIFIED OF DRIVING. I'VE READ SO MANY HORROR STORIES OF PEOPLE PACIFICA'S STALLING WHILE ON THE FREEWAY. I REFUSE TO HAVE MY FAMILY RIDE IN WHAT SUPPOSE TO BE A SAFE VEHICLE. I TOOK THE VEHICLE IN FOR REPAIR LAST WEEK FOR THE ENGINE STALLING AND THEY STILL DON'T HAVE A RESOLUTION TO THE FIX. THE DAY AFTER I PICKED UP MY VEHICLE, WHILE DRIVING HOME THAT NIGHT IT JERKED BACK WHILE GOING DOWN A CITY MAIN STREET. A FEW MINUTES LATER IT GAVE ME THIS MESSAGE ON THE DASH (IMAGE ATTACHED)

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