NHTSA Complaint #11066540 — 2018 DODGE CHARGER

PURCHASED THE CAR ON 12/23, ON 1/20/18 MY WIFE WAS DRIVING, SHE PULLED BACK ON THE TURN SIGNAL LEVER TO ACTIVATE THE HIGH BEAM HEADLIGHTS AND THE TURN SIGNAL LEVER BROKE OFF IN HER HAND. I WAS TOLD BY CHRYSLER CORPORATE AND THE DEALERSHIP THAT THIS WOULDN'T BE COVERED UNDER WARRANTY. WHEN I CALLED ANOTHER DEALERSHIP TO INQUIRE ABOUT HAVING THE BROKEN PART REPLACED, I WAS TOLD THIS IS ON A NATIONAL BACK ORDER. I CALLED DODGEPARTSONLINE.NET TO SEE ABOUT PURCHASING THIS PART AND THEY SAID THAT THEY ARE SHOWING 26 BACK ORDERS FOR THIS PART. WHEN PERFORMING A GOOGLE SEARCH FOR THIS SAME INCIDENT, THERE ARE MULTIPLE REPORTED OCCURRENCES OF THE TURN SIGNAL LEVER BREAKING OFF. TO REBUT CHRYSLER'S RESPONSE, IF THIS PART ISN'T DEFECTIVE THEN WHY IS THERE A NATIONAL BACK ORDER WITH CHRYSLER FOR THE REPLACEMENT PART AND OTHER OWNERS REPORTING A SIMILAR INCIDENT WITH THE LEVER BREAKING OFF. I HAD TO UTILIZE AN EPOXY RESIN TO GLUE THE BROKEN PIECE BACK ONTO THE SHAFT SO I CAN OPERATE THE TURN SIGNALS BUT MY WINDSHIELD WIPERS ARE INOPERATIVE DUE TO THE RIBBON WIRE THAT CONTROLS THE WIPERS BROKE.