NHTSA Complaint #11066076 — 2013 FORD C-MAX

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11066076
Vehicle	2013 FORD C-MAX
Component	POWER TRAIN
Date of Incident	January 23, 2018
Date Filed	January 31, 2018
Mileage	103,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

I HAVE A FORD C-MAX 2013, THE TRANSMISSION STARTED GRINDING AT JUST OVER 100K MILES. THE DEALER TOLD ME THIS WAS KNOWN ISSUE, BUT BEING OVER 100K MILES FORD WOULD NOT HELP. I OPENED A CASE WITH FORD AFTER FINDING OUT THAT UP TO 75% OF ALL C-CMAX HAVE THIS TRANSMISSION ISSUE. (SEE PDF EVIDENCE). ALSO FOUND THE FOLLOWING: HTTPS://WWW.CARS.COM/ARTICLES/2013-2014-FORD-FUSION-HYBRID-C-MAX-HYBRID-TRANSMISSION-ISSUE-1420684957170/ WHILE I UNDERSTAND BEING OUT OF WARRANTY, ITS UNFORTUNATE THAT THERE HAS NOT BEEN A RECALL OR NOTICE TO OWNERS. TRANSMISSION ON C-MAX ARE NOT CHEAP. I WOULD EVEN BE WILLING TO MEET FORD HALF WAY ON A REPAIR. THIS TRANSMISSION ISSUE HAS MADE ME SERIOUSLY QUESTION FORDS COMMITMENT TO ITS CUSTOMERS AND THE QUALITY OF ITS PRODUCT.

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