NHTSA Complaint #11066072 — 2011 DODGE DURANGO

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	11066072
Vehicle	2011 DODGE DURANGO
Component	AIR BAGS
Date of Incident	January 25, 2018
Date Filed	January 31, 2018
Mileage	78,880 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

I WAS DRIVING HOME FROM WORK AT NIGHT. MY BATTERY LIGHT CAME ON. JUST GOT A NEW BATTERY A FEW MONTHS AGO WHEN WIRING HARNESS WAS REPLACED, BECAUSE OF HEADLINER FIRE, DUE TO SUN VISOR RECALL. SO, I PULL INTO A PARKING LOT, ALL KINDS OF STRANGE LIGHTS STARTED FLASHING CAR COMPLETELY LOST ALL POWER, NO LIGHTS NO EMERGENCY LIGHTS, NOTHING! LOOKED UNDER HOOD AND THE ALTERNATOR WAS SMOKING. CALLED CORPORATE SAID IT WAS A RECALL BUT THEY DO NOT HAVE A FIX FOR IT. I HAVE TO COME OUT OF POCKET AND PAY FOR REPAIRS AND BE REIMBURSED BY DODGE. IT ALSO RUINED MY BATTERY. CAR IS STILL BEING SERVICED SO DON'T KNOW IF ANYTHING ELSE WAS DAMAGED AS OF YET. I WILL UPDATE.

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