NHTSA Complaint #11066057 — 2012 DODGE GRAND CARAVAN

TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. WHILE DRIVING 25 MPH, THE VEHICLE WOULD NOT START WHEN PROMPTED AND INDEPENDENTLY LOCKED ALL OF THE DOORS IN THE VEHICLE. THE FAILURE PREVENTED THE CONTACT FROM EXITING THE VEHICLE. APPROXIMATELY FIVE MINUTES LATER, THE CONTACT WAS ABLE TO USE THE KEY FOBIK TO OPEN THE DRIVER'S DOOR. THE CONTACT STATED THAT THE ANTI-THEFT WARNING INDICATOR ILLUMINATED. IN ADDITION, WHILE DRIVING 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE LOST POWER COMPLETELY. THE CONTACT COASTED THE VEHICLE TO A NEARBY PARKING LOT USING MANUAL STEERING. THE CONTACT REMOVED THE BATTERY CABLES AND RE-ATTACHED THEM TO RESTART THE VEHICLE. CUTTER DODGE IN HONOLULU, HAWAII WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL ON THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REQUESTED THAT THE VEHICLE BE BROUGHT IN UNDER AN EXTENDED WARRANTY. THE FAILURE MILEAGE WAS APPROXIMATELY 95,000.