NHTSA Complaint #11065966 — 2012 CHRYSLER 300

RE: EXPERIENCE RECALL T36: I WAS TAKING AN EXIT OFF RAMP FROM THE HIGHWAY WHEN I COULD SMELL A BURNING SMELL. THE ABS, BATTERY AND CHECK ENGINE LIGHT STARTED BLINKING. MY SPEEDOMETER WAS MOVING UP AND DOWN, MY SCREEN STARTED BLINKING, WINDSHIELD WIPERS WENT ON ON ITS OWN AND MY CAR JUST LOCKED UP AND ALL LIGHTS COMPLETELY WENT OFF. STEERING AND BRAKES WAS NOT OPERABLE. AS I CAME DOWN THE HILLED RAMP I PULLED OVER (STEERING WHEEL) WAS HARD TO STEER, HOPING AND PRAYING THAT I DIDN'T HIT THE LIGHT POLE THAT WAS APPROX. 10 FT AWAY. THANK GOD THE CAR CAME TO A COMPLETE STOP ABOUT 5 FT AWAY FROM THE LIGHT POLE. I WAS NOT ABLE TO PUT THE CAR IN THE PARK POSITION. I CALLED ROADSIDE ASSISTANCE AND THE TOW TRUCK GUY COULDN'T GET THE CAR INTO NEUTRAL IN ORDER TO TOW IT! HE HAD TO OPEN UP SOMETHING BY THE SHIFTER TO FORCE IT TO GO INTO NEUTRAL. GOT TO THE DEALERSHIP AND THEY QUOTED ME A $160 DIAGNOSTIC FEE. FOUND THAT THE PROBLEM WAS THE ALTERNATOR WHICH ALSO KILLED MY BATTERY. MY CAR WENT TO THE DEALERSHIP AT ABOUT 10:30AM. THE SHUTTLE SERVICE BROUGHT ME TO WORK. BY 3PM I DIDNT GET ANY PHONE CALL REGARDING THE STATUS ON MY CAR, I CALLED THEM TO CHECK. THEY SAID IT WAS THE T36 RECALL -THE ALTERNATOR IS FAULTY THAT THEY WILL TRY TO GET THE NEW ALTERNATOR COVERED WITHOUT ME HAVING TO PAY ANYTHING OUT OF POCKET. THE CAR WOULDN'T BE ABLE TO BE REPAIRED UNTIL THE NEXT DAY. WELL TODAY IS THE NEXT DAY, THEY WILL REPLACE THE ALTERNATOR FREE OF CHARGE BUT IT'LL STILL BE A DEFECTIVE ONE BECAUSE I WILL STILL HAVE TO COME BACK TO THE DEALER "WHEN THEY GET THE RIGHT ALTERNATOR" AND REPLACE IT AGAIN! THIS MEANS I WILL STILL BE DRIVING MY "UNSAFE" CAR THAT COULD GET ME IN AN ACCIDENT OR BURN UNTIL THE NEW PART COMES OUT!!THIS IS TOTALLY RIDICULOUS! I CALLED THE DEALER MONTHLY PRIOR TO THIS HAPPENING TO NO AVAIL. I FEEL LIKE THEY SHOULD PROVIDE ME A RENTAL CAR UNTIL THE "RIGHT PART" COMES IN!