NHTSA Complaint #11065957 — 2014 FORD FIESTA

TL* THE CONTACT OWNS A 2014 FORD FIESTA. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT NOTICED THAT THE REAR DRIVER'S SIDE DOOR OPENED. THE CONTACT PULLED OVER TO CLOSE THE DOOR, BUT IT WOULD NOT LATCH. THE CONTACT'S SON HAD TO HOLD THE DOOR CLOSED WHILE DRIVING TO THE CONTACT'S RESIDENCE. THE CONTACT TIED THE REAR DRIVER'S DOOR WITH A PIECE OF ROPE AND DROVE TO THE DEALER (LEGACY FORD, 413 INDUSTRIAL BLVD, MCDONOUGH, GA 30253) WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH WAS FAULTY. THIS WAS THE SECOND DOOR LATCH FAILURE WITHIN A YEAR. DURING THE FIRST OCCURRENCE, THE REAR PASSENGER DOOR OPENED WHILE DRIVING. GREENE FORD (2365 BROWNS BRIDGE RD, GAINESVILLE, GA 30504) STATED THAT THERE WAS A RECALL ON ALL FOUR DOOR LATCHES AND, TO THE CONTACT'S UNDERSTANDING, THE RECALL REPAIR HAD BEEN PERFORMED. THE CONTACT RESEARCHED AND FOUND THAT THE PAPERWORK SHOWED THAT THE RECALL REPAIR HAD BEEN PERFORMED, BUT THE SERIAL NUMBER WAS THE ORIGINAL DOOR LATCH THAT THE MANUFACTURER INSTALLED IN THE VEHICLE. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT TO CALL THE DEALER. THE VIN SEARCH FOUND NO RECALLS ASSOCIATED WITH THE VEHICLE. THE FAILURE MILEAGE WAS 63,422.