NHTSA Complaint #11065645 — 2013 CHRYSLER 200 VISIBILITY/WIPER

Complaint Details

ODI Number	11065645
Vehicle	2013 CHRYSLER 200
Component	VISIBILITY/WIPER
Date of Incident	January 8, 2018
Date Filed	January 29, 2018
Mileage	36,505 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

THE DEFROSTER AND HEATER ONLY BLOW COLD AIR, THEY NO LONGER BLOW ANY WARM OR HOT AIR, WITH THE TEMPERATURE CONTROLS ON MAXIMUM HEAT. THE HEATER CORE IS BLOCKED WITH SLUDGE. WHEN THE CAR WAS MANUFACTURED, THE COOLANT WAS MIXED WITH A MACHINING OIL THAT IS DESIGNED TO PLUG ANY PINHOLES THAT DEVELOP IN THE RADIATOR. OVER TIME, THIS ADDITIVE CAUSES SLUDGE TO FORM IN THE COOLANT. THAT SLUDGE BLOCKS THE HEATER CORE. FLUSHING THE COOLING SYSTEM DOES NO GOOD. CHRYSLER HAS BEEN ADVISING DEALERSHIP SERVICE ADVISORS TO REPLACE THE RADIATOR, HEATER CORE, OIL COOLER, AND OVERFLOW TANK TO SOLVE THE PROBLEM. THIS IS COMMON ON 2012, 2013, AND 2014 CHRYSLER 200'S. THE PICTURES I HAVE ATTACHED SHOW THE SLUDGE IN THE OVERFLOW TANK THAT FORMS IN THE COOLING SYSTEM AND BLOCKS THE HEATER CORE. THE PLUGGED HEATER CORE PREVENTS THE FRONT WINDSHIELD DEFROSTER FROM WORKING, CREATING HAZARDOUS AND DANGEROUS BLOCKED VISIBILITY WITH THE FRONT WINDSHIELD FOGGING OVER, PARTICULARLY DURING WINTER MONTHS. ADDITIONALLY, SNOW OR ICE PRECIPITATION BUILDUP ON THE WINDSHIELD CAN NOT BE MELTED WHILE THE CAR IS BEING OPERATED.

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