NHTSA Complaint #11065319 — 2016 LEXUS RX350 UNKNOWN OR OTHER

Complaint Details

ODI Number	11065319
Vehicle	2016 LEXUS RX350
Component	UNKNOWN OR OTHER
Date of Incident	January 26, 2018
Date Filed	January 26, 2018
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

EXPLODING SUNROOF ON NEW CAR, I WAS LEAVING FOR WORK AROUND 6:30 AM JANUARY 2018 TO GO TO WORK. AS I WAS STARTING MY CAR AND PUTTING THE CAR IN REVERSE I HEARD A LOUD SHATTER. I IMMEDIATELY AND CAREFULLY OPENED THE VISOR BETWEEN ME AND THE SUNROOF IT WAS COMPLETELY SHATTERED. SMALL FRAGMENTS OF GLASS WERE POURING INTO MY CAR. I WAS NOT EVEN DRIVING AT A HIGH SPEED SO THERE WAS NO POSSIBLE WAY A ROCK OR ANOTHER OBJECT CAME INTO CONTACT WITH THE WINDOW. THE CAR STILL HAS PAPER TAGS ON THE VEHICLE. I CALLED MY INSURANCE AND HAD TO FILE A CLAIM. COST WAS $1200 TO REPAIR AT THE LEXUS DEALERSHIP. I JUST DROPED IT OFF TODAY. NOBODY COULD GIVE ME ANY ANSWERED. APPARENTLY I AM NOT THE ONLY ONE, SINCE I HAVE FOUND THIS PAGE THERE ARE 3 MORE SUNROOF EXPLOSIONS OUT OF THE TOTAL OF 29 COMPLAINTS AS OF NOW. I AS WELL FILED A POLICE FOR INSURANCE PURPOSES.

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Other UNKNOWN OR OTHER Complaints

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#11404010 — March 20, 2021 — I WAS DRIVING DOWN HIGHWAY AND HEARD A LOUD EXPLOSION. I WAS VERY SHAKEN UP. IT WAS A SCARY EXPERIENCE. I WAS TRAVE...

#11340199 — July 19, 2020 — SUNROOF SPONTANEOUSLY EXPLODED. I WAS DRIVING ABOUT 45MPH ON MY WAY TO WORK DURING A RAINSTORM AROUND 6:30AM ON APRI...

#11309736 — February 17, 2020 — WHILE I WAS DRIVING ON THE HIGHWAY AROUND 3:30 PM CST, MY VEHICLE SUNROOF JUST EXPLODED AND THE GLASS SHATTERED. THER...

#11286702 — December 3, 2019 — AFTER REPLACING BATTERY, THE GPS, AUDIO SYSTEM, HEAT CONTROLS, (ENTIRE DISPLAY IS BLANK) THE DEALER SAID THEY DON'T ...

Recent Complaints for the 2016 LEXUS RX350

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#11376944 — VISIBILITY/WIPER — November 29, 2020 — SUNROOF SPONTANEOUSLY SHATTERED

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