NHTSA Complaint #11065309 — 2016 FORD F-150

ON JANUARY 22 2018 AT APPROXIMATELY 11:00 P.M., I STARTED MY TRUCK WITH THE REMOTE START, WHICH ACTIVATES THE REAR WINDOW DEFROSTER, AS NEEDED. ON MY 20 MILE RIDE HOME FROM WORK, MOSTLY FREEWAY DRIVING, I HEARD CRACKLING NOISES, AND I WAS WATCHING IN THE REAR VIEW MIRROR, MY ENTIRE REAR WINDOW SHATTERING, EXCEPT FOR THE CENTER POWER SLIDING PIECE. WHEN I GOT HOME, PIECES OF GLASS FELL INSIDE THE CAB AND BED WHEN I CLOSED THE DOOR. FORD IS AWARE OF THIS ISSUE, BUT THEY REFUSE TO REPAIR IT. IN THE MEANTIME, I AM FORCED TO PAY $500 DEDUCTIBLE FOR MY INSURANCE TO REPAIR IT, EVEN THOUGH I HAD PURCHASED THE EXTENDED WARRANTY WHEN I BOUGHT IT BRAND NEW. IT HAS APPROXIMATELY 15,000 MILES ON IT NOW. RESEARCHING THIS PROBLEM, I BELIEVE IT IS A DEFECT IN THE GLASS, CAUSING IT TO SHATTER WHEN THE DEFROSTER WARMS UP THE GLASS.