NHTSA Complaint #11065000 — 2016 FORD EXPLORER

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11065000
Vehicle 2016 FORD EXPLORER
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage 31,680 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

I WAS DRIVING ON A MAJOR HIGHWAY AND MY SUV SUDDENLY STARTED LOOSING POWER AND JERKING (HESITATING TO MOVE) I PULLED OVER AND STARTED TO SMELL BURNING OIL OR VERY UNIQUE SMELL ALMOST LIKE BURNING BREAK FLUID OR CARBON. TOOK THE CAR TO THE DEALERSHIP AND THE SMELL WAS NOTICED IMMEDIATELY BY THE SERVICE REP. THEY COULD NOT FIND THE ISSUE AND CANNOT EXPLAIN THE SMELL IN MY CARS CABIN. THE SMELL IS SO STRONG WHEN PARKED OR DURING IDLE THAT WE CANNOT RUN THE AC OR HEATER FOR FEAR OF THE SMELL MAKING YA ALL SICK. FORD WILL NOT PROVIDE ANY INSIGHT OR HELP AND THE SMELL IS LITERALLY HARMING ME AND MY CHILDREN. THE ISSUE IS ONGOING AND THE SMELL HAS NOT LET UP. THE CAR DOES SPUTTER OUT WHEN ACCELERATING FROM TIME TO TIME..NO ANSWERS FROM FORD ON WHY THAT HAPPENS....COMPLETELY LOST AND FRUSTRATED!

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