NHTSA Complaint #11064896 — 2002 TOYOTA TUNDRA

TL* THE CONTACT OWNS A 2002 TOYOTA TUNDRA. WHILE DRIVING AT AN UNDISCLOSED SPEED, THERE WAS A LOUD NOISE COMING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE DRIVER'S SIDE REAR SHOCK TOWER WAS RUSTED AND FRACTURED, WHICH CAUSED THE STRUT HOUSING TO FAIL. BOCH TOYOTA (277 PROVIDENCE HWY, NORWOOD, MA 02062, (781) 769-8100) WAS CONTACTED TO PURCHASE THE SHOCK SUPPORT. THE CONTACT WAS INFORMED THAT THE SHOCK SUPPORT WAS PART OF THE SUBFRAME AND COULD NOT BE PURCHASED SEPARATELY. IN APRIL OF 2012, THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 09V444000 (STRUCTURE); HOWEVER, THE REMEDY FAILED TO REPAIR THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 133,000.