NHTSA Complaint #11064861 — 2012 FORD F-150

TL* THE CONTACT OWNS A 2012 FORD F-150. WHILE DRIVING 45 MPH, THE SERVICE ADVANCE TRACK INDICATOR ILLUMINATED AND THE STEERING WHEEL BECAME INOPERABLE. THE VEHICLE WAS PULLED OVER TO THE SHOULDER LANE WHERE THE WHEELS AND STEERING WHEEL BEGAN TO INDEPENDENTLY ROTATE. THE VEHICLE WAS TAKEN TO COURTESY FORD LINCOLN (401 PLEASANT VALLEY BLVD, ALTOONA, PA 16602) WHERE IT WAS DIAGNOSED THAT THE STEERING RACK FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THERE WERE NO RECALLS FOR THE FAILURE. THE CONTACT WAS REFEREED TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 69,000.