NHTSA Complaint #11064753 — 2017 CHRYSLER PACIFICA

THE REAR SLIDING DOORS DO NOT CLOSE AND LATCH PROPERLY. THEY WILL ALMOST FULLY CLOSE AND THEN POP BACK OPEN LIKE SOMETHING IS IN THE WAY. IT STARTED WITH THE DRIVERS SIDE ONLY. NOW, BOTH SIDES DO IT. THE DEALERSHIP HAS REPLACED THE MOTORS, LATCHES, FUEL DOOR SENSORS, UPDATED SOFTWARE, EVERY COMPONENT OF THE DOOR THEY CAN AND CANNOT FIX THE PROBLEM. IT IS INTERMITTENT, BUT FREQUENT. IN AN ATTEMPT TO FIX THE PROBLEM, THE CHRYSLER MECHANIC TURNED THE PINCH SENSOR DOWN SO LOW THAT IT NOW POSES A SAFETY PROBLEM BECAUSE THE DOOR DOES NOT SENSE IF AN OBJECT IS IN IT, UNTIL IT HAS FULLY CLOSED AND THEN POPS BACK OPEN. IT ONLY HAPPENS WHEN THE VEHICLE IS STATIONARY (I.E. THE DOORS DO NOT OPEN BY THEMSELVES WHEN DRIVING). IT DOESN'T MATTER HOW I OPEN OR CLOSE THE DOORS (I.E. WITH THE OVERHEAD INTERIOR BUTTON, THE INTERIOR DOOR BUTTON, THE EXTERIOR DOOR BUTTON, THE REMOTE OR PULL THE PHYSICAL EXTERIOR HANDLE). AFTER 8 MONTHS OF TRYING TO FIX IT, CHRYSLER IS REPLACING MY VEHICLE. THE DEALERSHIP HAD AT LEAST ONE OTHER PERSON WITH THE SAME PROBLEM AFTER I FIRST BROUGHT MY VEHICLE IN.